Change of mind, size or colour choice
We do not offer voluntary returns, refunds or exchanges for a change of mind, personal preference, or an incorrect size, colour or design chosen by the customer. Please check the product details and selected option before paying. Mandatory consumer rights remain unaffected.
Damaged, defective, incorrect or incomplete goods
Email info@viewpassion.com with your order number, a description and helpful photographs. Please report an issue as soon as possible, preferably within 7 days of delivery, and retain the item and packaging where available. This reporting target is not a forfeiture of rights for hidden defects or other rights that apply by law. An unboxing video is helpful if available, but is not mandatory.
After assessment, we will arrange an appropriate replacement, missing item, repair where suitable, or refund, taking account of the problem and your applicable rights. Damage caused solely by misuse, alteration, washing contrary to instructions or an accident after delivery is outside our voluntary defect-remedy service.
Return instructions & shipping costs
The seller and return address is 68/5 Anusorn Prasert Rd, Sai Ma, Mueang Nonthaburi District, Nonthaburi 11000, Thailand. Contact us before returning an item for parcel-identification and handling instructions. Use protective packaging and retain tracking. We pay agreed reasonable return shipping and replacement shipping for a verified defect, transit damage, incorrect item or incomplete order caused by the store. If an exceptional non-defect exchange is separately agreed, the customer pays the return and replacement shipping charges disclosed and accepted beforehand. We do not require an extra restocking or payment-processing fee for an issue caused by the store.
Refund method & timing
All approved refunds go to the same payment method used for the original transaction. We initiate an approved refund within 7 calendar days after approval, subject to any earlier mandatory deadline. If assessment needs a return, we explain the return and assessment process; this does not postpone a statutory refund deadline. Bank/payment-provider posting times vary.
The refund covers the affected items and any shipping charge required by the circumstances and applicable law. A confirmed store error is not resolved solely with store credit unless you agree.
These policies do not exclude or limit mandatory consumer rights. Where applicable law gives a cancellation, return, refund or remedy right, that right takes precedence over the voluntary store policy below.