Before packing or fulfilment begins
You may request cancellation by emailing info@viewpassion.com with your order number. Cancellation is available only while packing or fulfilment has not begun. Orders are prepared within 24 hours after confirmation, so please contact us immediately. A request is not a cancellation until the store confirms its status.
After packing or dispatch
Voluntary cancellation for a change of mind is not accepted once packing or fulfilment has begun, or after dispatch. A parcel already handed to the carrier cannot normally be recalled. This restriction does not remove statutory cancellation or return rights where they apply.
Accepted cancellations
For an accepted cancellation, the approved refund is sent to the same payment method used for the original purchase. We initiate approved refunds within 7 calendar days after approval, or earlier where a mandatory deadline applies. The payment provider or bank controls the time before the credit appears.
Store cancellation & pre-orders
If we cannot fulfil a paid order, we notify you and refund the affected payment through the original method. If a pre-order dispatch date changes, we notify you and allow you to choose whether to wait or request a refund for the affected items.
These policies do not exclude or limit mandatory consumer rights. Where applicable law gives a cancellation, return, refund or remedy right, that right takes precedence over the voluntary store policy below.
See also our returns & refunds policy.