Privacy policy

Who is responsible?

View Passion Co.,Ltd. operates Happi Friends and is responsible for the personal information it processes for this store. Contact us about privacy requests at info@viewpassion.com or +66-83-131-3018.

Information we use

We use information provided for a purchase or support request: name, email, telephone number if provided, shipping/billing address, purchased items, order status, transaction reference and customer-service correspondence. Platform and payment providers may also process IP addresses, browser/device information and service/security logs. Checkout and payment providers handle payment credentials through their secure systems. Our storefront does not ask you to send card numbers, card security codes or passwords by email.

Why we use it

We use information to enter into and fulfil orders, take/verify payments, arrange delivery, provide order updates and support, investigate misuse, handle cancellations/returns/refunds, keep necessary accounting records and meet legal obligations. Contract performance, legal obligations and proportionate legitimate interests support the relevant processing; where separate consent is required, we obtain it.

Providers & international processing

Information needed for the service is shared with Shopify (checkout and commerce), configured payment providers, Thailand Post and relevant destination delivery partners, hosting/technology providers, and authorities where required by law. Some providers may process information outside Thailand. We use provider arrangements and safeguards appropriate to the applicable requirements. We do not sell customer personal information.

Shopify also processes information under its own terms and privacy notices. See Shopify’s consumer privacy policy and privacy request portal for processing it controls independently.

Retention

• Necessary order, accounting, tax and payment-evidence records: normally 5 years. For statutory tax records, the period is counted from the relevant tax filing or report date. Records may be kept longer where a legal requirement, an authority's instruction or an unresolved dispute requires it.
• General enquiries and support correspondence not required as an order/accounting record: up to 2 years after the last contact or closure of the issue. Relevant dispute evidence may be held for the time needed to resolve the dispute or meet legal obligations.
• Favorites, character choices, visit state and cart identifiers stored in your browser remain until cleared, replaced or expired by the relevant browser/service. Clearing site storage removes local preferences and may reset your bag. Checkout-provider cookies/storage follow that provider's settings and policies.

We review retained information and delete, anonymise or limit access when it is no longer needed, subject to applicable recordkeeping and dispute requirements. Deleting browser storage does not delete a completed order held by the store or its providers.

Cookies, preferences & marketing

The storefront uses local/session storage for favorites, character preferences, the home-page experience and shopping-cart continuity. No advertising pixel or analytics tracker is currently installed in the Happi Friends storefront code. Checkout/payment services may use their own necessary cookies and security tools. We do not enrol customers in marketing by default; any separately offered marketing option is voluntary and can be withdrawn. We obtain any required consent before introducing non-essential tracking.

Your requests

Email info@viewpassion.com to request access, correction, deletion, restriction, objection or portability where applicable, or to withdraw consent. We may request proportionate information to verify your identity. Requests are handled within applicable legal timeframes. Some records must remain for legal obligations or establishing, exercising or defending claims; we will explain the relevant limitation. You may also raise a concern with the competent data-protection authority.

Security & updates

Access is limited to people and providers who need the information for the purposes above. We use appropriate operational and technical measures and review service-provider access. No online service can guarantee absolute security. Material changes to this policy will be published here with an updated date.